Scope before matching
Each care request is reviewed for service scope, routine needs, schedule, and safety context before it becomes a visit.
Quality & safety
Care access should never outrun accountability
Tender Touch is being built as a managed care platform: families get a simpler front door, while Care Leaders keep scope, documentation, continuity, and escalation visible behind the scenes.
Operating safeguards
The platform is designed around clear gates.
The current build focuses on home-care coordination workflows: intake, matching, visits, family communication, caregiver support, and incident review. Higher-scope services should only be enabled when the applicable licensing, supervision, and state requirements are confirmed.
Credential-aware eligibility
Caregivers are matched only when role, service requirements, availability, territory, and documented readiness line up.
Care plan visibility
Visit tasks come from an approved plan so caregivers, families, and Care Leaders are working from the same source of truth.
Incident escalation
Concerns, missed-visit risk, and documentation issues stay visible until a responsible owner reviews the loop.
What families can expect
Transparent coordination, not a black-box queue.
Families should know what happens after a request is submitted, caregivers should know what support is approved, and Care Leaders should see where attention is needed.
Start a care request- Private intake and family contact handling
- Credential and competency status checks before matching
- Continuity-aware scheduling when possible
- Required visit-task documentation
- Role-scoped portal views for caregivers and families
- Human escalation for safety, quality, and schedule changes
Ready when you are
Want to talk through a care situation first?
Share the basics privately. Tender Touch can review the request and help determine the safest next step before matching begins.